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In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr Dakshu Patel, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Dr Dakshu Patel.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk.

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.

TREATMENTS

We take immense pride in the quality of our dentistry

Brigstock Kids

Cosmetic Dentistry

Dental Implants

Facial Aesthetics

General Dentistry

Missing Teeth

Periodontics

Preventative Dentistry

Sedation

Specialist Endodontics

Teeth Straightening

Brigstock Kids

Cosmetic Dentistry

Dental Implants

Facial Aesthetics

General Dentistry

Missing Teeth

Periodontics

Preventative Dentistry

Sedation

Specialist Endodontics

Teeth Straightening

VIEW ALL TREATMENTS

OUR REVIEWS

CLIENT TESTIMONIALS

MJ

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Munira Jamal.
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I took my 13 year old daughter for her second appointment with Almaas. My daughter had to have a tooth out, she had minimal pain. We were very satisfied with the treatment received. I would recommend this practice, all the...

NL

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Naamin Lyrea.
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The hygienist l saw by name Nusarat Jahan was professionally kind and advised me accordingly. She is a star.

NG

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Nicholas Gardiner.
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I have been with Brigstock Dental for 0ver 20 years. I have always received excellent service, friendly and highly professional. I saw Dr Hassan today and had a very successful treatment with him. Thank you very much indeed, greatly appreciated...

JM

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Jacqui Marola.
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Great service woth Davesh Patel, felt in safe hands

NM

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Nadir Mothojakan.
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Delighted that Dentist Almas completed a thorough assessment of my teeth structure, hence encouraging me to take more care to my teeth. I feel comfortable when eating. I am aware that I need to attend the practice for regular check-up...

NH

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Nicola Heywood.
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Thank you to the Staff at brigstock Dental especially receptionists who helped me as I walked in upset on a Friday 15th march evening as they was just going home out the door as I had been in pain during...

BS

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Bhimji Shah .
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I had two appointments with Dr. Sangeetha on two consecutive days. I felt comfortable at all the times. Dr. Sangeetha gives good explanation of the treatment and the process. Her assistant and the staff in reception were good. I would...

NM

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Nina Morrison.
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Great dental practice! Dr Sangeetha and her nurse Salma are just the best ever! During my appointment I felt more like in SPA rather than in a dentist chair due to an absolutely painless treatment and very calm, friendly atmosphere....

NM

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Nina Morrison.
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Great dental practice! Dr Sangeetha and her nurse Salma are just the best ever! During my appointment I felt more like in SPA rather than in a dentist chair due to an absolutely painless treatment and very calm, friendly atmosphere....

DF

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Derek Fox.
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I am extremely pleased with the treatment I had. I expressed my mistrust in dentists because of past experience and Dr Hassan assured me he would do the best for me. He talked me through each step of the procedure...

JP

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Jasmine Parsons.
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The staff at Brigstock Dental Practice are all very friendly and helpful. Dr Biney is always very helpful and kind. Highly recommend!

BB

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Bella B.
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I had a wisdom tooth removed today. Needles to say I was not looking forward to it at all but my dentist was amazing!!! I can trust her 100% to look after me, especially as I'm a very nervous patient!...

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